Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, refund, or replacement.

Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags (if applicable)

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

If the product is sold as a set (e.g., set of 2), both items must be returned together in their original condition to qualify for a full refund or replacement.

How to Start a Return

To initiate a return, please contact us at info@cintinliving.com.
Returns must be sent to the following address:
2239 Winston Park Dr #2, Oakville, ON L6H5R1

Once your return is accepted, we will provide return instructions.
Items sent back without first requesting a return will not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is:

  • Defective

  • Damaged

  • Or you received the wrong item

We will evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., personalized items, special orders)

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you are unsure about your item's eligibility, feel free to contact us.

Exchanges

The quickest way to get the item you want is to return your existing item. Once the return is accepted, you can make a separate purchase for the new item.

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason.
All return conditions mentioned above still apply.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 2–5 business days.

Please note:

  • It may take additional time for your bank or credit card provider to process the refund.

  • If more than 15 business days have passed since your refund was approved, please contact us at info@cintinliving.com.